Find answers to common questions about our pet ID tags, engraving, and ordering process. Learn what information to include on your dog or cats tag - your contact details are most important, but you can also add your pets name, medical info, or notes like ‘microchipped’ or ‘insured'. All engraving is centred for clarity, and we offer engraving on both sides of plain tags. For special engraving requests, email info@pet-tags.co.uk
Yes, every pet tag includes a strong stainless steel split ring for secure collar attachment. If you find it difficult to attach, using a blunt knife can help.
While all tags come with a durable steel split ring, eZeClips make attaching and removing tags much easier-perfect for switching between collars or removing tags at home. They also protect your fingernails! However, avoid letting pets wear eZeClips during rough play or in crates, as this may cause injury.
The lifespan of your tag depends on usage and care.
If your tag fades or becomes illegible, email us at info@pet-tags.co.uk for a free replacement - see our Returns and Replacements page for details.
Our Smart Tags feature a QR code that can be scanned with most smartphones. Scanning the code or entering it at Smart Tag provides instant access to your pet’s profile and contact details, helping reunite you with your lost pet quickly.
Smart Tags are not GPS devices. When scanned, they provide the location where the scan occurred and notify you via email and your pet’s profile page. For accurate location, the person scanning must allow location sharing on their device.
The Control of Dogs Order (1992) mandates that all dogs in public places must wear ID that includes the owner's surname and address. The house number and postcode will suffice. However, if your dog participates in Kennel Club training or awards programs, the full address is required. A phone number is optional, but sensible. You might also like to add ‘Microchipped’ if there is enough room. Check out our Blog ‘What details should be on a dog ID tag in the UK?’ for more information.
Yes, all engraving is centred both vertically and horizontally on the tag.
Currently, we cannot offer font selections via our website due to our automated system. For special engraving requests, email us at info@pet-tags.co.uk for options and pricing.
We may adjust the layout to best fit the tags shape and your requested text, ensuring optimal readability.
If you need to change your order, email us at info@pet-tags.co.uk before 8am, as engraving starts early every day. Once engraved, changes aren’t possible, but we offer a 25% discount on a new tag (one tag per order).
If you notice an error, email us at info@pet-tags.co.uk before 8am so we can correct it before engraving. If it’s too late, we offer a 25% discount on a replacement tag.
Order confirmations are sent immediately to the email provided. Check your junk or spam folder if you don’t see it. If your email was entered incorrectly, contact us at info@pet-tags.co.uk
Our engraving is automated based on your submitted details. Mistakes often occur when
ordering via mobile. If your tag has an error and it’s too late to change, email us at info@pet-tags.co.uk for a 25% discount code on a new tag (one tag per order).
Rarely, human error may result in tags being sent to the wrong address. If this happens, see our Returns and Replacements page for next steps.
We cannot replace lost tags for free. Most losses occur when the lead is attached to the split ring instead of the collar ring. If your split ring is still intact, send us a photo for review. Otherwise, we offer a 25% discount on a new tag. Regularly check your tag, split ring, and eZeClip for wear and tear.
Simply reorder through our website for the fastest service.
If your tag fades within 5 years, we’ll replace it for free. Stainless steel tags are best for active or water-loving pets. See our Returns and Replacements page for more info.
