At Pet-Tags.co.uk, we aim to deliver your custom pet tags quickly and reliably. Please review the details below to ensure a smooth delivery experience.
Before completing your order, please double-check your shipping address on your order confirmation. Online forms—especially on mobile devices—can auto-fill or change your address unexpectedly. If an incorrect address is provided, Royal Mail will usually return the order to us. We will then contact you to arrange reposting, which carries a £2.00 repackaging and reposting fee (sent via Royal Mail 2nd Class).
Fast Dispatch: All orders received by 8:30am are engraved and dispatched within 24 hours.
Discreet Packaging: Orders are sent in a standard white envelope, not a parcel, so please check your regular mail carefully.
Free Royal Mail 2nd Class: Delivered in 2–4 days (may take longer during busy periods).
Royal Mail 1st Class (£1.70): Usually next day, but can take up to 3 days.
Royal Mail Tracked 24 (£2.40): 1–2 day service with end-to-end tracking and proof of delivery.
Royal Mail Tracked 48 (£1.40): 2–3 day service with tracking.
Royal Mail Special Delivery (£7.33): Guaranteed next working day by 1pm (order must be received by 8:30am). Any requested changes after order placement may delay dispatch to the next working day.
Please note: We do not refund postage costs if Royal Mail services are delayed for any reason, including industrial action.
Tracked Services: Offer real-time updates and proof of delivery for your peace of mind.
Order Protection: If you purchased order protection and have not received your order after 5 working days, contact us for an immediate resend. Without order protection, please contact us after 10 working days. Reissued orders are sent via standard (untracked) post.
USA: Unfortunately we are no longer able to ship to the USA.
EU: Please email us at info@pet-tags.co.uk for delivery options.
Rest of World: Tracked services only.
Australia & New Zealand: Please order from our Australian website, www.pet-tags.com.au.
Non-Delivery: Notify us of non-delivery within one month of dispatch.
Industrial Action: We are not responsible for delays caused by Royal Mail industrial action or circumstances beyond our control.
Questions?
If you have any questions about shipping or delivery, please contact us at info@pet-tags.co.uk. We’re here to help!
Nice weight and very visible on my dogs collar.
The writing is very eligible and I did like the option of up to 4 lines meaning you have more than enough space to put required information.
Excellent, fast service. Tags great. Just hope thè split rings are strong enough.
Thank you.
Great quality, very light and comfortable for my two little dogs. I’m very pleased with them.
Excellent, very visible easy to read and good value for money.
