From just £0.99, you can safeguard your order with our Shipping Protection. If your tag hasn't arrived within 5 working days, simply contact us for a free replacement, delivered at no additional cost.
Add Shipping Protection at checkout from just £0.99.
If your order isn’t received within 5 working days—despite entering the correct address—we’ll resend it free of charge.
No hidden fees, no extra effort—just peace of mind.
Fast Resolution: Get your tag replaced quickly—no need to wait or file complicated claims.
Save Time & Stress: Skip the uncertainty of tracking and resend concerns.
High Customer Confidence: Knowing delivery is backed up means fewer worries and smoother experiences.
Check our [Shipping Information page] for details on tracked services and expected delivery times.
If you still haven’t received your order after the timeframe, get in touch—we’re here to help: info@pet-tags.co.uk
Pet tags are crucial for your pet’s safety—making sure they arrive quickly and securely is something we take seriously.
Shipping Protection adds a layer of reliability that complements our 5-year tag replacement guarantee.
For such a small fee, Shipping Protection can save you time and give you confidence your order is in safe hands.
At Pet-Tags.co.uk, we aim to deliver your custom pet tags quickly and reliably. Please review the details below to ensure a smooth delivery experience.
Before completing your order, please double-check your shipping address on your order confirmation. Online forms—especially on mobile devices—can auto-fill or change your address unexpectedly. If an incorrect address is provided, Royal Mail will usually return the order to us. We will then contact you to arrange reposting, which carries a £2.00 repackaging and reposting fee (sent via Royal Mail 2nd Class).
Fast Dispatch: All orders received by 8:30am are engraved and dispatched within 24 hours.
Discreet Packaging: Orders are sent in a standard white envelope, not a parcel, so please check your regular mail carefully.
Free Royal Mail 2nd Class: Delivered in 2–4 days (may take longer during busy periods).
Royal Mail 1st Class (£1.70): Usually next day, but can take up to 3 days.
Royal Mail Tracked 24 (£2.40): 1–2 day service with end-to-end tracking and proof of delivery.
Royal Mail Tracked 48 (£1.40): 2–3 day service with tracking.
Royal Mail Special Delivery (£7.33): Guaranteed next working day by 1pm (order must be received by 8:30am). Any requested changes after order placement may delay dispatch to the next working day.
Please note: We do not refund postage costs if Royal Mail services are delayed for any reason, including industrial action.
Tracked Services: Offer real-time updates and proof of delivery for your peace of mind.
Order Protection: If you purchased order protection and have not received your order after 5 working days, contact us for an immediate resend. Without order protection, please contact us after 10 working days. Reissued orders are sent via standard (untracked) post.
USA: Unfortunately we are no longer able to ship to the USA.
EU: Please email us at info@pet-tags.co.uk for delivery options.
Rest of World: Tracked services only.
Australia & New Zealand: Please order from our Australian website, www.pet-tags.com.au.
Non-Delivery: Notify us of non-delivery within one month of dispatch.
Industrial Action: We are not responsible for delays caused by Royal Mail industrial action or circumstances beyond our control.
Questions?
If you have any questions about shipping or delivery, please contact us at info@pet-tags.co.uk. We’re here to help!
What details should I engrave on my pets tag?
Your contact details are most important, but you can also add your pet’s name, medical info, or notes like ‘microchipped’ or ‘insured'.
Will my engraving be centred?
Yes, all engraving is centred both vertically and horizontally on the tag.
Can I choose a different font for engraving?
Currently, we cannot offer font selections via our website due to our automated system. For special engraving requests, email us at info@pet-tags.co.uk for options and pricing.
Why did the text layout on my tag change?
We may adjust the layout to best fit the tags shape and your requested text, ensuring optimal readability.
Easy to use website. Very good quality tag and engraving. The ring is also very strong. Fast delivery.
Attractive good quality tag, clear writing and fast delivery.
I would use Pet Tags again without hesitation.
A nice tag. The engraving is very good - clear, precise and looks a good depth. The engraving on the last tag I got for my dog was quite shallow and got worn away in places just from normal movement which made it difficult to read and I know what it said!!
Nice solid metal tag light and small enough not to hinder the collar or lead but allows for address in full, name and phone number
Bought it for our puppy of 9 weeks, The way she's growing it won't be long before she's wearing it.
Perfect!
As always great service, quick delivery and quality products.
Really easy to order, priced very reasonably, came quickly and looks great! We were so excited to put the tag on our new puppy!
