At Pet-Tags.co.uk, we aim to deliver your custom pet tags quickly and reliably. Please review the details below to ensure a smooth delivery experience.
Before completing your order, please double-check your shipping address on your order confirmation. Online forms—especially on mobile devices—can auto-fill or change your address unexpectedly. If an incorrect address is provided, Royal Mail will usually return the order to us. We will then contact you to arrange reposting, which carries a £2.00 repackaging and reposting fee (sent via Royal Mail 2nd Class).
Fast Dispatch: All orders received by 8:30am are engraved and dispatched within 24 hours.
Discreet Packaging: Orders are sent in a standard white envelope, not a parcel, so please check your regular mail carefully.
Free Royal Mail 2nd Class: Delivered in 2–4 days (may take longer during busy periods).
Royal Mail 1st Class (£1.70): Usually next day, but can take up to 3 days.
Royal Mail Tracked 24 (£2.40): 1–2 day service with end-to-end tracking and proof of delivery.
Royal Mail Tracked 48 (£1.40): 2–3 day service with tracking.
Royal Mail Special Delivery (£7.33): Guaranteed next working day by 1pm (order must be received by 8:30am). Any requested changes after order placement may delay dispatch to the next working day.
Please note: We do not refund postage costs if Royal Mail services are delayed for any reason, including industrial action.
Tracked Services: Offer real-time updates and proof of delivery for your peace of mind.
Order Protection: If you purchased order protection and have not received your order after 5 working days, contact us for an immediate resend. Without order protection, please contact us after 10 working days. Reissued orders are sent via standard (untracked) post.
USA: Tracked delivery, usually within 5 working days, but can take up to 21 days depending on customs and local postal services.
EU: Please email us at info@pet-tags.co.uk for delivery options.
Rest of World: Tracked services only.
Australia & New Zealand: Please order from our Australian website, www.pet-tags.com.au.
Non-Delivery: Notify us of non-delivery within one month of dispatch.
Industrial Action: We are not responsible for delays caused by Royal Mail industrial action or circumstances beyond our control.
Questions?
If you have any questions about shipping or delivery, please contact us at info@pet-tags.co.uk. We’re here to help!
What details should I engrave on my pets tag?
Your contact details are most important, but you can also add your pet’s name, medical info, or notes like ‘microchipped’ or ‘insured'.
Will my engraving be centred?
Yes, all engraving is centred both vertically and horizontally on the tag.
Can I choose a different font for engraving?
Currently, we cannot offer font selections via our website due to our automated system. For special engraving requests, email us at info@pet-tags.co.uk for options and pricing.
Why did the text layout on my tag change?
We may adjust the layout to best fit the tags shape and your requested text, ensuring optimal readability.
Nice quality and colour. Being painted you expect the paint to come off in time but great value for money.
I've just connected it to the collar so it's to early to say.
Fast delivery, great quality
Handy little clip, easy to attach
All good
It is exactly what it says on the tin and nice and bright so it can be seen
Great name tags for the dogs. Easy to fit. And fab for dogs that live to swim
